How to Get Support Directly from ProConnect
Access support directly from ProConnect for account setup issues and other concerns
Christine
Last Update 9 months ago
Introduction:
This article provides step-by-step instructions on how to access support directly from ProConnect for resolving account setup issues and other related concerns. By following these instructions, BCA members can avoid waiting for assistance and quickly resolve their problems.
- If you encounter any issues, start by navigating to the support folder within ProConnect.
- Use the search function or go to the Pro Coach Connect section to find relevant information on dashboard setup and other related topics.
2. Contact Pro Connect Support:
- If you are unable to find the necessary information and require direct assistance, follow these steps.
- Open a new incognito window by going to "File" and selecting "New Incognito Window."
- Visit the Pro Connect login page at connect.procoachplatform.com.
- Enter the email address "[email protected]" and the password "BCA12345" (or refer to the instructions provided in the video).
- Check the "Remember Me" box and click on "Login."
3. Send a Support Message:
- Once logged in, navigate to the "Messages" section.
- Click on "Send a Message" and
select the white label option.
- In the message form, enter the details required. The information may vary, so refer to the instructions provided.
- Typically, the name of your white label will be "ProConnect."
- Enter your name or the name associated with the account you need assistance with.
- Provide a brief description of the issue you are facing.
- Click "Send" to submit your support message.
4. Provide Additional Information:
- If prompted, provide any additional details or explanations about the problem you are experiencing.
- For example, if you are unable to access your account due to a pin trigger requirement, explain the situation.
- Alternatively, if you are encountering issues with a campaign, you can seek assistance from the expanded team or directly contact support.
5. Activate Your Account:
- By reaching out to ProConnect support, your account should be activated and functional.
- You will receive a response from the support team addressing your issue and providing further instructions or solutions.
This article provides step-by-step instructions on how to access support directly from ProConnect for resolving account setup issues and other related concerns. By following these instructions, BCA members can avoid waiting for assistance and quickly resolve their problems.
- If you encounter any issues, start by navigating to the support folder within ProConnect.
- Use the search function or go to the Pro Coach Connect section to find relevant information on dashboard setup and other related topics.
2. Contact Pro Connect Support:
- If you are unable to find the necessary information and require direct assistance, follow these steps.
- Open a new incognito window by going to "File" and selecting "New Incognito Window."
- Visit the Pro Connect login page at connect.procoachplatform.com.
- Enter the email address "[email protected]" and the password "BCA12345" (or refer to the instructions provided in the video).
- Check the "Remember Me" box and click on "Login."
3. Send a Support Message:
- Once logged in, navigate to the "Messages" section.
- Click on "Send a Message" and
select the white label option.
- In the message form, enter the details required. The information may vary, so refer to the instructions provided.
- Typically, the name of your white label will be "ProConnect."
- Enter your name or the name associated with the account you need assistance with.
- Provide a brief description of the issue you are facing.
- Click "Send" to submit your support message.
4. Provide Additional Information:
- If prompted, provide any additional details or explanations about the problem you are experiencing.
- For example, if you are unable to access your account due to a pin trigger requirement, explain the situation.
- Alternatively, if you are encountering issues with a campaign, you can seek assistance from the expanded team or directly contact support.
5. Activate Your Account:
- By reaching out to ProConnect support, your account should be activated and functional.
- You will receive a response from the support team addressing your issue and providing further instructions or solutions.
If you have any questions or need further clarification, please submit a support ticket. We are here to help you make the most of your Pro Connect experience.