Troubleshooting ProConnect Access Issues
Christine
Last Update 9 个月前
Introduction:
This article provides step-by-step instructions to troubleshoot and resolve access issues with ProConnect (https://connect.procoachplatform.com).
Troubleshooting Steps:
Step 1: Reload the page
- Sometimes, a simple page reload can resolve access issues. Click the reload button on your browser or press the F5 key to refresh the page.
Step 2: Clear cookies and cache
- If reloading the page does not solve the problem, clearing cookies and cache can help. Follow the instructions below based on your browser:
a) Google Chrome:
1. Click on the three-dot menu in the top-right corner of the browser.
2. Go to "More tools" and select "Clear browsing data."
3. Choose the time range and select "Cookies and other site data" and "Cached images and files."
4. Click on "Clear data" to clear the cookies and cache.
b) Mozilla Firefox:
1. Click on the three-line menu in the top-right corner of the browser.
2. Go to "Options" and select "Privacy & Security" from the
left sidebar.
3. Scroll down to the "Cookies and Site Data" section and click on "Clear Data."
4. Ensure that "Cookies and Site Data" and "Cached Web Content" are selected.
5. Click on "Clear" to clear the cookies and cache.
c) Microsoft Edge:
1. Click on the three-dot menu in the top-right corner of the browser.
2. Go to "Settings" and select "Privacy, search, and services" from the left sidebar.
3. Under the "Clear browsing data" section, click on "Choose what to clear."
4. Select "Cookies and other site data" and "Cached images and files."
5. Click on "Clear" to clear the cookies and cache.
Step 3: Hard reload the page
- After clearing the cookies and cache, perform a hard reload of the page to ensure all cached data is removed. To do this, press the Ctrl key (or Command key on Mac) and the F5 key simultaneously.
Step 4: Check in a different browser or Incognito mode
- If the access issues persist, try accessing ProConnect in a different browser or using the Incognito mode to determine if the problem is specific to your current browser or related to your browsing history. Follow the steps below:
a) Using a different browser:
1. Open a different web browser (e.g., if you were using Google Chrome, try Mozilla Firefox or Microsoft Edge).
2. Type in the ProConnect URL and attempt to log in.
3. If you are able to access ProConnect successfully in the alternate browser, it may indicate an issue with your original browser. Consider reinstalling or updating your original browser.
b) Using Incognito mode:
1. Open a new Incognito window in your current browser.
- In Google Chrome, click on the three-dot menu in the top-right corner and select "New Incognito Window."
- In Mozilla Firefox, click on the three-line menu and select "New Private Window."
- In Microsoft Edge, click on the three-dot menu and select "New InPrivate Window."
2. In the Incognito window, enter the ProConnect URL and try logging in.
3. If you can access ProConnect without any issues in Incognito mode, it suggests that browser extensions or settings in your regular browsing mode may be causing the problem.
Need more help?
This article provides step-by-step instructions to troubleshoot and resolve access issues with ProConnect (https://connect.procoachplatform.com).
Troubleshooting Steps:
Step 1: Reload the page
- Sometimes, a simple page reload can resolve access issues. Click the reload button on your browser or press the F5 key to refresh the page.
Step 2: Clear cookies and cache
- If reloading the page does not solve the problem, clearing cookies and cache can help. Follow the instructions below based on your browser:
a) Google Chrome:
1. Click on the three-dot menu in the top-right corner of the browser.
2. Go to "More tools" and select "Clear browsing data."
3. Choose the time range and select "Cookies and other site data" and "Cached images and files."
4. Click on "Clear data" to clear the cookies and cache.
b) Mozilla Firefox:
1. Click on the three-line menu in the top-right corner of the browser.
2. Go to "Options" and select "Privacy & Security" from the
left sidebar.
3. Scroll down to the "Cookies and Site Data" section and click on "Clear Data."
4. Ensure that "Cookies and Site Data" and "Cached Web Content" are selected.
5. Click on "Clear" to clear the cookies and cache.
c) Microsoft Edge:
1. Click on the three-dot menu in the top-right corner of the browser.
2. Go to "Settings" and select "Privacy, search, and services" from the left sidebar.
3. Under the "Clear browsing data" section, click on "Choose what to clear."
4. Select "Cookies and other site data" and "Cached images and files."
5. Click on "Clear" to clear the cookies and cache.
Step 3: Hard reload the page
- After clearing the cookies and cache, perform a hard reload of the page to ensure all cached data is removed. To do this, press the Ctrl key (or Command key on Mac) and the F5 key simultaneously.
Step 4: Check in a different browser or Incognito mode
- If the access issues persist, try accessing ProConnect in a different browser or using the Incognito mode to determine if the problem is specific to your current browser or related to your browsing history. Follow the steps below:
a) Using a different browser:
1. Open a different web browser (e.g., if you were using Google Chrome, try Mozilla Firefox or Microsoft Edge).
2. Type in the ProConnect URL and attempt to log in.
3. If you are able to access ProConnect successfully in the alternate browser, it may indicate an issue with your original browser. Consider reinstalling or updating your original browser.
b) Using Incognito mode:
1. Open a new Incognito window in your current browser.
- In Google Chrome, click on the three-dot menu in the top-right corner and select "New Incognito Window."
- In Mozilla Firefox, click on the three-line menu and select "New Private Window."
- In Microsoft Edge, click on the three-dot menu and select "New InPrivate Window."
2. In the Incognito window, enter the ProConnect URL and try logging in.
3. If you can access ProConnect without any issues in Incognito mode, it suggests that browser extensions or settings in your regular browsing mode may be causing the problem.
Need more help?
If the problem persists, submit a ticket and our BCA Support Team is here to help.