How to Contact BCA Support via Slack

Introduction

This guide is designed to streamline customer support communication within the BCA Slack Workspace. By organizing threads, we aim to establish a standard practice among team members for efficient and effective use of Slack for support purposes.

Getting Started

Access Requirements

• BCA's Slack: Ensure you have access and are logged in to participate in communications.

Key Features and How to Use Them

To make the most out of Slack for customer support, familiarize yourself with the following features:

1. Starting a New Topic

Learn to initiate new conversations for distinct inquiries. Watch Tutorial

2. Replying to an Existing Thread

Keep discussions organized by replying within threads. Watch Tutorial

3. Using Emoji Reactions

Use emojis for quick acknowledgments or responses. Watch Tutorial

4. Quoting Previous Threads/Links

Reference earlier conversations for context. Watch Tutorial

5. Formatting Messages

Enhance readability with bullets or numbers. Watch Tutorial

6. Embedding Links

Directly include links in your messages for resources. Watch Tutorial

7. Deleting Messages

Remove unnecessary messages to keep threads relevant. Watch Tutorial

Troubleshooting

Common Issues

1. Message Deletion: Ensure no critical information is lost when deleting messages.
2. Thread Organization: Keep conversations within threads to avoid clutter.

   
   

FAQs

1. How do I tag someone?

Tag team members only when necessary to draw their attention to an urgent matter.

• Tag Pam or Zander for Coaching-related topics
• For non-Coaching-related topics, go to the BCA Help Center to search our Knowledge base, use the chat feature, or submit a ticket.

Best Practices

• Use threads to keep conversations organized.
• Limit tagging to when immediate attention is needed.