ProCoach Platform - Login Issues

Introduction:
This knowledge base article provides step-by-step instructions to troubleshoot login issues with the ProCoach platform. If you are experiencing difficulties accessing your account, follow the guidelines below to resolve the problem.

Please visit our members area to log in >> https://members.businesscoachacademy.com/

Problem:
Your ProCoach platform login is not working and seek assistance to resolve the issue.

Solution:
To troubleshoot and resolve login issues with the ProCoach platform, please follow these steps:

Step 1: Verify your internet connection
- Ensure that you have a stable internet connection. Unstable or slow internet connections can affect the login process. Try accessing other websites or online services to confirm the stability of your connection.

Step 2: Clear browser cache and cookies
- Clearing your browser cache and cookies can help resolve login issues. The steps to clear cache and cookies vary depending on the browser you are using. Here are the general instructions:
- For Google Chrome:
1. Click on the three-dot menu in the top-right corner of the browser window.
2. Select "More tools" and then "Clear browsing data."
3. Choose the time range and select "Cookies and other site data" and "Cached images and files."
4. Click "Clear data" to clear the cache and cookies.
- For Mozilla Firefox:
1. Click on the three-line menu in the top-right corner of the browser window.
2. Select "Options" and navigate to the "Privacy & Security" tab.
3. Under "Cookies and Site Data," click on "Clear Data."
4. Check the boxes for "Cookies and Site Data" and "Cached Web Content" and click "Clear."

Step 3: Disable browser extensions and plugins
- Sometimes, browser extensions or plugins can interfere with the login process. Disable any extensions or plugins that might be causing conflicts. Here's how to do it:
- For Google Chrome:
1. Click on the three-dot menu in the top-right corner of the browser window.
2. Select "More tools" and then "Extensions."
3. Disable any extensions by toggling the switch next to their names.
- For Mozilla Firefox:
1. Click on the three-line menu in the top-right corner of the browser window.
2. Select "Add-ons" and navigate to the "Extensions" tab.
3. Disable any extensions by clicking on the toggle switch
next to their names.

Step 4: Try a different browser
- If the login issue persists, try accessing the Procoach platform using a different browser. This can help determine if the problem is specific to your current browser. Popular alternative browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Step 5: Reset your ProCoach platform password
- If none of the previous steps resolved the login issue, try resetting your password. Follow these steps to reset your ProCoach platform password:
1. Go to the Procoach platform login page.
2. Click on the "Forgot password" link.
3. Enter the email associated with your ProCoach account.
4. Check your email for instructions on how to reset your password.
5. Follow the provided instructions to create a new password.
6. Try logging in with your new password.

Step 6: Contact Procoach support
- If you have followed all the steps above and are still unable to login to the ProCoach platform, submit a ticket in the BCA Help Center for further assistance. Provide them with detailed information about the issue you are facing, including any error messages you may have encountered.
- When submitting a ticket, make sure to provide the following information:
1. Your name and email address associated with your Procoach account.
2. A detailed description of the login issue you are encountering, including any error messages or specific steps you have taken to troubleshoot the problem.
3. Any relevant screenshots or additional information that can help them understand and diagnose the issue more effectively.

BCA will respond within the next 24 business hours and work diligently to resolve your login issue as quickly as possible.